Legal Disclosures & Governance

Entity Name: CraftedPixelHouse

Registered Address: 91166 An der Papiermühle 27 A, Georgensgmünd, Germany

Primary Contact: [email protected]

Telephone: +49 175 62840193

Registered Activity: Web Design, Visual Architecture, Digital Brand Strategy, and UX/UI Consulting Services

Jurisdiction: Federal Republic of Germany, Bavaria

2.1 Scope of Engagement

All services, deliverables, and consulting engagements provided by CraftedPixelHouse are governed by explicitly agreed Statements of Work (SOW) executed between the Client and CraftedPixelHouse. Each SOW defines the scope, deliverables, timeline, payment schedule, and acceptance criteria for the engagement.

2.2 Intellectual Property

Upon complete settlement of all agreed commercial invoices, CraftedPixelHouse irrevocably assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, visual assets, and digital materials directly to the Client. No recurring license fees or usage restrictions apply after full payment.

2.3 Payment Terms

Invoices are payable within 14 days of issuance unless otherwise specified in the SOW. A 50% advance payment is required before project commencement. The remaining balance is due upon delivery and acceptance of the final deliverables. Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate.

2.4 Project Timeline & Delays

Estimated project timelines are provided in good faith based on standard scope parameters. Delays caused by the Client (e.g., delayed feedback, content provision, or approval) will proportionally extend the delivery timeline. CraftedPixelHouse will notify the Client promptly of any anticipated delays.

2.5 Limitation of Liability

CraftedPixelHouse's total liability for any claim arising from or related to the services provided shall not exceed the total fees paid by the Client under the relevant SOW. CraftedPixelHouse shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunity.

2.6 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. Neither party shall disclose confidential information to third parties without prior written consent, except as required by law.

3.1 Data Controller

The data controller responsible for processing your personal data is CraftedPixelHouse, registered at 91166 An der Papiermühle 27 A, Georgensgmünd, Germany. You may contact us regarding data processing matters at [email protected].

3.2 Categories of Data Processed

We process the following categories of personal data:

• Full name and contact details (email, phone number)
• Company name and business role
• Project specifications and communication content
• Payment and invoicing information (processed via secure third-party providers)
• Technical data: IP address, browser type, and usage analytics (via cookies)

3.3 Legal Basis for Processing

We process personal data under the following legal bases as defined by Regulation (EU) 2016/679:

• Article 6(1)(b): Processing necessary for the performance of a contract or pre-contractual measures
• Article 6(1)(f): Legitimate interest in providing responsive client service and improving our platform
• Article 6(1)(a): Consent for marketing communications and non-essential cookies

3.4 Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for 2 years after the conclusion of the engagement. Financial records are retained for 10 years in compliance with German tax law (Abgabenordnung).

3.5 Data Security

All personal data is processed within encrypted EU-hosted cloud systems. We implement appropriate technical and organizational measures in compliance with ISO/IEC 27001 standards, including TLS encryption, access controls, and regular security audits.

3.6 Data Sharing

We do not sell, rent, or distribute personal information to unauthorized third-party brokers. Personal data may be shared with:

• Payment processing providers (e.g., Stripe) for transaction processing
• Cloud hosting infrastructure providers for data storage
• Legal authorities when required by applicable law

3.7 Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Art. 15): Request information about the personal data we hold about you
• Right to Rectification (Art. 16): Request correction of inaccurate personal data
• Right to Erasure (Art. 17): Request deletion of your personal data
• Right to Restriction (Art. 18): Request restriction of processing of your personal data
• Right to Data Portability (Art. 20): Request a copy of your personal data in a structured format
• Right to Object (Art. 21): Object to the processing of your personal data

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the supervisory authority (Bayerisches Landesamt für Datenschutzaufsicht).

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

4.2 Types of Cookies We Use

4.3 Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. You may choose to accept or decline non-essential cookies. Your consent preferences are stored locally in your browser (localStorage) and will be remembered for future visits.

4.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may impair the functionality of our website. For instructions on managing cookies, please refer to your browser's help documentation.

5.1 Cooling-Off Period

In accordance with the EU Consumer Rights Directive (2011/83/EU), clients have the right to withdraw from a distance contract within 14 days of execution without providing a reason. If the project has not yet commenced, a full refund of any advance payment will be issued within 14 business days.

5.2 Partial Refunds for Commenced Projects

If a project has commenced and the Client wishes to terminate the engagement, a partial refund will be calculated based on the percentage of work completed versus the total project scope. Undelivered milestones will be refunded proportionally. A detailed breakdown will be provided within 10 business days of termination notice.

5.3 Non-Refundable Items

The following are non-refundable once delivered and accepted:

• Completed design deliverables that have been formally approved by the Client
• Third-party software licenses or subscriptions procured on behalf of the Client
• Consulting hours that have been delivered and documented

5.4 Refund Process

Refund requests must be submitted in writing to [email protected]. We will acknowledge receipt within 2 business days and process approved refunds within 14 business days via the original payment method.

5.5 Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies. The place of jurisdiction for any legal proceedings shall be Nuremberg, Germany.